How does Christian Brothers Automotive define 'Service Manager'?
Christian_Brothers_Automotive Franchise · 2025 FDDAnswer from 2025 FDD Document
Beginning on the first business day of the third week of the Start-Up Period (as defined below) and continuing until the end of the Start-Up Period, a management member of Franchisor will be available during business hours to consult by phone with the Principal Operator and the Initial Service Manager. The Franchisor management member may, but is not obligated to, visit Franchisee's Franchised Business for the purpose of rendering advice, consultation and additional training with respect to the Franchised Business, its operation and performance, and compliance by Franchisee with the Confidential Operations Manual. If a management member does visit Franchisee's Franchised Business for any of the purposes set out above, Franchisee agrees to pay all travel and living expenses incurred in connection with such visit (excluding the six-month anniversary visit, if any, mentioned in Section 9.03). The "Start-Up Period" begins on the first day the Franchisee's Franchised Business is open to the public ("Opening Date") and ends twelve months from the Opening Date.
Source: Item 23 — RECEIPTS (FDD pages 76–372)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, Christian Brothers Automotive does not provide a specific definition of the term 'Service Manager'. However, the FDD does mention the 'Initial Service Manager' in the context of start-up assistance. During the start-up period, a management member from Christian Brothers Automotive will be available to consult with the Principal Operator and the Initial Service Manager by phone. This consultation begins in the third week of the start-up period and continues until the end of the start-up period, which is twelve months from the opening date.
While the FDD does not explicitly define the roles and responsibilities of the Service Manager, it does imply that this individual is a key member of the franchise's management team, particularly during the initial phase of operations. The availability of consultation with Christian Brothers Automotive management suggests the importance of this role in adhering to the brand's operational standards and procedures.
Prospective franchisees should inquire with Christian Brothers Automotive about the specific responsibilities, required qualifications, and training provided to Service Managers to fully understand the expectations and support available for this position. Understanding the scope of the Service Manager's role is crucial for effective staffing and operational management of the franchise.