Where does Christian Brothers Automotive conduct training on Customer Satisfaction & Service?
Christian_Brothers_Automotive Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Training | Location |
|---|---|---|
| Customer Satisfaction & Service | 10.5 hour(s) | CBAC Headquarters in Houston |
| Subject | Hours of Training | Location |
| --- | --- | --- |
| Customer Satisfaction & Service | 50.0 hour(s) | Certified Training Location |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 40–52)
What This Means (2025 FDD)
According to Christian Brothers Automotive's 2025 Franchise Disclosure Document, training on Customer Satisfaction & Service takes place at two locations: CBAC Headquarters in Houston and a Certified Training Location.
The training at CBAC Headquarters in Houston involves 10.5 hours of Customer Satisfaction & Service training. A Certified Training Location provides a more extensive 50 hours of training on Customer Satisfaction & Service.
This multi-location approach to training suggests that Christian Brothers Automotive places a significant emphasis on customer service. The initial classroom-style learning at headquarters is supplemented by practical, hands-on experience at a Certified Training Location. This blended learning model is designed to equip franchisees with both the theoretical knowledge and the practical skills necessary to deliver exceptional customer service. Prospective franchisees should inquire about the specific content covered at each location to fully understand the scope of the customer service training program.