Who is responsible for the cost of maintaining the computer system for a Chop5 Salad Kitchen franchise?

According to the 2024 Chop5 Salad Kitchen FDD, the franchisee is responsible for maintaining the computer system in good condition at their own cost. Chop5 Salad Kitchen may require franchisees to upgrade or update their computer system and other technology systems to conform to the franchisor's current specifications. There are no contractual limitations on the frequency or cost of these updates or upgrades.

The computer system for a Chop5 Salad Kitchen franchise includes a back-office desktop or laptop computer, an all-in-one printer, scanner, and fax machine, recipe and music iPads, and a Toast POS system with specific hardware and associated equipment. The initial cost of the computer and point-of-sale system is estimated to range from $2,300 to $3,600.

Toast provides a warranty on the hardware, with a 2-year warranty on all hardware other than Toast Go 2 Pay terminals, which have a 1-year warranty. Franchisees must pay Toast an ongoing fee of $390 per month ($4,680 per year) for required subscriptions. Toast also provides all required maintenance and updates for the POS system software as part of the monthly fee, but any upgrades will be billed at Toast's then-current rates. Franchisees also have the option to purchase additional features for their POS system at an additional cost.