Can Chop5 Salad Kitchen engage a 'mystery shopper' to inspect a Chop5 Salad Kitchen Restaurant?
Chop5_Salad_Kitchen Franchise · 2024 FDDAnswer from 2024 FDD Document
- 11.16.Quality Assurance Programs. For quality control purposes we may: (a) periodically inspect your Restaurant in accordance with §6.4 and §16.1; and/or (b) engage the services of a "mystery shopper" or quality assurance firm to inspect your Restaurant.
Inspections may address a variety of issues, including customer service, food safety, sanitation, inventory rotation, etc.
You must fully cooperate with all inspections.
If we engage a mystery shopper or quality assurance firm, we may require that you directly pay the mystery shopper or firm for the cost of the inspection.
Alternatively, we may pay for the cost of the inspection, in which case you must reimburse us within 10 days of invoicing.
We may implement a scoring system pursuant to which each Restaurant receives a "grade" or "score" based on the inspection results.
Your failure to achieve a passing grade or score constitutes a default under this Agreement.
You must take all actions we specify within the period of time we prescribe in order to rectify any non-compliance issues revealed by an inspection.
Source: Item 23 — RECEIPT (FDD pages 50–178)
What This Means (2024 FDD)
According to Chop5 Salad Kitchen's 2024 Franchise Disclosure Document, Chop5 Salad Kitchen may engage the services of a "mystery shopper" or quality assurance firm to inspect a Restaurant for quality control purposes. These inspections may address issues such as customer service, food safety, sanitation, and inventory rotation. The franchisee is required to fully cooperate with all inspections.
Chop5 Salad Kitchen has the option to require the franchisee to directly pay the mystery shopper or quality assurance firm for the inspection costs. Alternatively, Chop5 Salad Kitchen may pay for the inspection and then invoice the franchisee, who must reimburse Chop5 Salad Kitchen within 10 days of receiving the invoice.
Furthermore, Chop5 Salad Kitchen may implement a scoring system based on the inspection results, where each Restaurant receives a grade or score. Failure to achieve a passing grade or score constitutes a default under the Franchise Agreement. The franchisee must take corrective actions within a prescribed time frame to address any non-compliance issues identified during the inspection.