Is Chocolate Bash required to provide in-person support to franchisees after opening?
Chocolate_Bash Franchise · 2024 FDDAnswer from 2024 FDD Document
sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in
response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing onsite s
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–25)
What This Means (2024 FDD)
According to Chocolate Bash's 2024 Franchise Disclosure Document, Chocolate Bash is not obligated to provide in-person support after the franchise location opens. However, if a franchisee requests in-person support, Chocolate Bash may provide advice to improve and develop the business or resolve operating problems, to the extent that Chocolate Bash deems reasonable.
If Chocolate Bash does provide in-person support at the franchisee's request, Chocolate Bash may charge a fee of $600 per day, plus any out-of-pocket expenses. These expenses include travel, lodging, and meals for Chocolate Bash employees providing the support.
This arrangement is typical in the franchise industry, where franchisors often offer ongoing support but may charge additional fees to cover the costs of providing on-site assistance. Franchisees should consider the potential costs of this support when budgeting for their business operations and factor in the cost of $600 per day plus expenses if they anticipate needing in-person assistance from Chocolate Bash.