What kind of hiring and training assistance does Chocolate Bash provide to franchisees after opening?
Chocolate_Bash Franchise · 2024 FDDAnswer from 2024 FDD Document
t-Opening Obligations
After you open your business:
- A. Developing products or services you will offer to your customers. Although it is our intent and practice to refine and develop products or services that you will offer to your customers, the franchise agreement does not obligate us to do so.
- B. Hiring and training employees. We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), and operational instructions in the Manual which you can use as part of training new employees (Section 5.3). All hiring decisions and conditions of employment are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–25)
What This Means (2024 FDD)
According to Chocolate Bash's 2024 Franchise Disclosure Document, after a franchisee opens their business, Chocolate Bash offers certain assistance related to hiring and training. Specifically, Chocolate Bash will provide suggested staffing levels and guidelines for hiring employees. Additionally, Chocolate Bash will provide operational instructions in the Manual, which franchisees can use as part of training new employees. However, all hiring decisions and conditions of employment remain the sole responsibility of the franchisee.
Chocolate Bash also offers advice to franchisees, upon request, regarding improving and developing their business and resolving operating problems they encounter, to the extent Chocolate Bash deems reasonable. This advice can be provided via telephone or electronic communication. If in-person support is requested and provided, Chocolate Bash may charge a fee of $600 per day, plus any out-of-pocket expenses such as travel, lodging, and meals for their employees providing onsite support.
It is important to note that while Chocolate Bash offers guidance and resources, the ultimate responsibility for hiring, training, and managing employees rests with the franchisee. The availability and extent of support from Chocolate Bash for improving the business and resolving operational issues are subject to Chocolate Bash's discretion, and in-person support can incur additional costs.