How does Chocolate Bash determine the extent of advice provided to franchisees for business improvement and problem resolution?
Chocolate_Bash Franchise · 2024 FDDAnswer from 2024 FDD Document
sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in
response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing onsite s
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–25)
What This Means (2024 FDD)
According to Chocolate Bash's 2024 Franchise Disclosure Document, the extent of advice provided to franchisees for business improvement and problem resolution is determined by Chocolate Bash based on what they deem reasonable. Franchisees can request advice via telephone or electronic communication. However, Chocolate Bash is not obligated to provide any assistance beyond what is listed in the FDD.
If a Chocolate Bash franchisee requests in-person support, Chocolate Bash may provide it and charge a fee of $600 per day, in addition to covering any out-of-pocket expenses like travel, lodging, and meals for their employees. This fee structure incentivizes franchisees to initially seek remote advice to avoid additional costs.
This policy gives Chocolate Bash significant discretion over the level of support a franchisee receives. While Chocolate Bash commits to offering advice, the ultimate decision on the extent and method of support rests with them. Prospective franchisees should consider this when evaluating the level of ongoing support they can expect from Chocolate Bash and factor in the potential costs for on-site assistance.