What actions can Chocolate Bash take to resolve a customer complaint?
Chocolate_Bash Franchise · 2024 FDDAnswer from 2024 FDD Document
| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| $100 plus interest on | On demand | We may charge a late fee if you fail to | |
| the unpaid amount at | make a required payment when due. | ||
| a rate equal to 18% | |||
| per year (or, if such | |||
| payment exceeds the | |||
| maximum allowed | |||
| by law, then interest | |||
| at the highest rate | |||
| allowed by law) | |||
| $30 (or, if such | |||
| amount exceeds the | |||
| maximum allowed | |||
| by law, then the | |||
| maximum allowed | |||
| by law) | |||
| Our actual costs | Payable if we incur costs (including | ||
| reasonable attorney fees) in attempting to | |||
| collect amounts you owe to us. | |||
| If we provide in-person support to you in | |||
| response to your request, we may charge | |||
| this fee plus any out-of-pocket expenses | |||
| (such as travel, lodging, and meals for | |||
| employees providing onsite support). | |||
| We may take any action we deem | |||
| appropriate to resolve a customer | |||
| complaint about your business. If we | |||
| respond to a customer complaint, we may | |||
| require you to reimburse us for our | |||
| expenses. | |||
| Payable only if (1) we audit you because | |||
| you have failed to submit required reports | |||
| or other non-compliance, or (2) the audit | |||
| concludes that you under-reported gross | |||
| s |
Source: Item 6 — OTHER FEES (FDD pages 9–13)
What This Means (2024 FDD)
According to Chocolate Bash's 2024 Franchise Disclosure Document, Chocolate Bash has the authority to take any action they deem appropriate to resolve a customer complaint about a franchisee's business. This broad power gives Chocolate Bash significant control over how customer issues are handled at the franchise level.
If Chocolate Bash responds to a customer complaint, they may require the franchisee to reimburse them for any expenses incurred during the resolution process. This could include costs associated with investigating the complaint, communicating with the customer, and implementing any corrective actions. This means that franchisees could face unexpected costs if customer complaints arise and Chocolate Bash intervenes.
Additionally, Chocolate Bash may conduct an inspection of a franchisee's business due to a customer complaint or other customer feedback. If such an inspection occurs, the franchisee may be responsible for covering the costs associated with the inspection. This provides Chocolate Bash with another avenue to ensure compliance with their system standards and address customer concerns, while also potentially placing additional financial burdens on the franchisee.