Who is responsible for reimbursing Chicken Guy for the costs associated with the customer service satisfaction and secret shopper programs related to the Franchised Restaurant?
Chicken_Guy Franchise · 2025 FDDAnswer from 2025 FDD Document
- N. Customer Service Satisfaction and Secret Shopper Programs. In order to (among other things) maintain and enhance the goodwill associated with the Proprietary Marks, the System and each Chicken Guy! Restaurant, Franchisee agrees to participate in programs initiated to verify customer satisfaction and/or Franchisee's compliance with all operational and other aspects of the System, including (but not limited to) customer service satisfaction program, secret shoppers or other programs as Chicken Guy may require. Chicken Guy will share the results of these programs, as they pertain to the Franchised Restaurant, with Franchisee. Franchisee will reimburse Chicken Guy for all costs related to the Franchised Restaurant associated with any and all of these programs.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Chicken Guy's 2025 Franchise Disclosure Document, the franchisee is responsible for reimbursing Chicken Guy for costs associated with customer service satisfaction and secret shopper programs. Specifically, the franchisee agrees to participate in programs initiated by Chicken Guy to verify customer satisfaction and compliance with operational aspects of the system. These programs include customer service satisfaction programs and secret shopper initiatives.
Chicken Guy will share the results of these programs with the franchisee, as they pertain to the franchised restaurant. The franchisee is then obligated to reimburse Chicken Guy for all costs related to the franchised restaurant associated with these programs. This means that in addition to participating in the programs, franchisees must also bear the financial burden of these evaluations.
This requirement ensures that Chicken Guy maintains control over quality and customer service standards across all franchise locations. However, it also represents a potentially significant ongoing expense for the franchisee. Prospective franchisees should budget for these costs and inquire about the typical expenses associated with these programs to accurately assess the financial implications of operating a Chicken Guy franchise.