What is the latest that Chicken Guy will arrive for team member training after receiving my request?
Chicken_Guy Franchise · 2025 FDDAnswer from 2025 FDD Document
You must provide us with a written request for training within seven days of receipt of a certificate of occupancy and we shall have the right to rely on that request to schedule and coordinate the arrival of our employees who will assist in the team member training. We will schedule and coordinate the arrival of our employees for training as soon as reasonably possible after receiving the request for training. We will arrive for training no later than 30 days after we receive your request. We may delay the scheduled arrival of our employees if we determine, in our sole discretion, that the Franchised Restaurant building is not safe or not ready to begin training. If the team member training date or the opening date is postponed or delayed for failure to obtain a certificate of occupancy or for any other reason and, as a direct result thereof, we incur any additional costs and expenses, you shall promptly reimburse us for those costs and expenses, including the salaries and the wages of our trainers during the period of such delay.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–34)
What This Means (2025 FDD)
According to Chicken Guy's 2025 Franchise Disclosure Document, after you provide a written request for team member training within seven days of receiving your certificate of occupancy, Chicken Guy will schedule and coordinate the arrival of their employees for training as soon as reasonably possible. However, Chicken Guy specifies that they will arrive for training no later than 30 days after receiving your request.
It's important to note that Chicken Guy retains the right to delay the scheduled arrival of their employees if they determine, in their sole discretion, that the restaurant building is not safe or ready to begin training. This clause protects Chicken Guy from sending trainers to a site that isn't prepared, but it also introduces a degree of uncertainty for the franchisee.
Furthermore, if the team member training date or the opening date is postponed or delayed because you failed to obtain a certificate of occupancy or for any other reason, you will be responsible for reimbursing Chicken Guy for any additional costs and expenses they incur as a direct result. This includes the salaries and wages of their trainers during the period of the delay. This highlights the importance of adhering to the timeline and ensuring all necessary permits and approvals are in place to avoid unexpected costs.