If Chicken Guy appoints a manager to control the day-to-day operations of the Franchised Restaurant, what is the franchisee obligated to do?
Chicken_Guy Franchise · 2025 FDDAnswer from 2025 FDD Document
J. Franchised Restaurant Management and Personnel.
- (1) The Franchised Restaurant shall at all times be under the on-site supervision of the Operating Principal or a restaurant manager who must meet, to the satisfaction of Chicken Guy, Chicken Guy's applicable training qualifications for their designated position.
Franchisee must, at all times, employ at least 2 management personnel for the Franchised Restaurant who have successfully completed the initial manager training program.
If, at any time, Franchisee ceases to employ 2 management personnel as described above, Franchisee has 30 days (from the date on which Franchisee has less than 2 specified management personnel) to hire and enroll replacement personnel in the initial manager training program.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Chicken Guy's 2025 Franchise Disclosure Document, if a franchisee appoints a restaurant manager to supervise the Franchised Restaurant, that manager must meet Chicken Guy's training qualifications for their position. The franchisee must employ at least two management personnel who have successfully completed the initial manager training program. If the franchisee ever has less than two trained managers, they have 30 days to hire and enroll replacement personnel in the initial manager training program.
Prior to the restaurant opening, the franchisee, or their certified restaurant manager, is responsible for training each newly hired team member in the restaurant's operations. Chicken Guy will not authorize the restaurant to open until an adequate number of employees have completed this training. If the restaurant is the franchisee's first Chicken Guy location, Chicken Guy will conduct on-site team member training for non-management staff for 7 days before and 7 days after the opening, with the franchisee reimbursing Chicken Guy for travel and lodging expenses.
These requirements ensure that all Chicken Guy restaurants maintain consistent operational standards and service quality. Franchisees need to budget for ongoing training expenses and ensure that they always have enough trained staff to meet Chicken Guy's requirements. The initial manager training program includes classroom and on-the-job training at Chicken Guy's designated facilities or a certified training restaurant.