What happens if there is a dispute regarding the contents of the Chicken Guy manual?

According to the 2025 Chicken Guy FDD, if a dispute arises concerning the contents of the operations manual, the master copy of the manual maintained by Chicken Guy at its principal offices will be the controlling document. This means that Chicken Guy's version of the manual will be considered the definitive source of truth in any disagreement.

For a prospective franchisee, this clause emphasizes the importance of maintaining open communication with Chicken Guy and staying updated with any changes or modifications to the manual. Franchisees are required to operate their restaurants in strict accordance with the manual and to keep their copy current with all updates provided by Chicken Guy. Franchisees must also acquire any necessary equipment or services to receive these communications.

This provision is fairly standard in franchising, as franchisors need to maintain consistency across all locations. It is crucial for franchisees to understand that they must adhere to Chicken Guy's standards and procedures as outlined in the manual, and that the franchisor's interpretation will prevail in case of a dispute. Franchisees should proactively seek clarification from Chicken Guy on any unclear or ambiguous points in the manual to avoid potential conflicts.