Is a Chicken Guy franchisee required to adequately staff each shift?
Chicken_Guy Franchise · 2025 FDDAnswer from 2025 FDD Document
I. Maximum Operation of the Franchised Restaurant.
- (1) During the term of this Agreement, Franchisee shall use the Franchised Location solely for the operation of the Franchised Restaurant and shall maintain sufficient inventories, adequately staff each shift with qualified employees and continuously operate the Franchised Restaurant at its maximum capacity and efficiency for the minimum number of days and hours set forth in the Manual or as Chicken Guy otherwise prescribes in writing (subject to the requirements of local laws and licensing requirements).
- (2) Franchisee shall immediately resolve any customer complaints regarding the quality of food or beverages, service and/or cleanliness of the Franchised Restaurant or any similar complaints. When any customer complaints cannot be immediately resolved, Franchisee shall use reasonable efforts to resolve the customer complaints as soon as practical and shall, whenever feasible, give the customer the benefit of the doubt. If Chicken Guy, in its sole discretion, determines that its intervention is necessary or desirable to protect the System or the goodwill associated with the System, or if Chicken Guy, in its sole discretion, believes that Franchisee has failed adequately to address or resolve any customer complaints, Chicken Guy may, without Franchisee's consent, resolve any complaints and charge Franchisee an amount sufficient to cover Chicken Guy's reasonable costs and expenses in resolving the customer complaints, which amount Franchisee shall pay Chicken Guy immediately on demand.
J. Franchised Restaurant Management and Personnel.
- (1) The Franchised Restaurant shall at all times be under the on-site supervision of the Operating Principal or a restaurant manager who must meet, to the satisfaction of Chicken Guy, Chicken Guy's applicable training qualifications for their designated position.
Franchisee must, at all times, employ at least 2 management personnel for the Franchised Restaurant who have successfully completed the initial manager training program.
If, at any time, Franchisee ceases to employ 2 management personnel as described above, Franchisee has 30 days (from the date on which Franchisee has less than 2 specified management personnel) to hire and enroll replacement personnel in the initial manager training program.
At Franchisee's option, one person may hold more than one of the above positions.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 40)
What This Means (2025 FDD)
According to the 2025 Chicken Guy Franchise Disclosure Document, franchisees are required to adequately staff each shift with qualified employees. Specifically, franchisees must operate the restaurant at maximum capacity and efficiency for the minimum number of days and hours outlined in the manual or as otherwise prescribed by Chicken Guy in writing, while adhering to local laws and licensing requirements.
In addition to staffing requirements, Chicken Guy mandates that the Franchised Restaurant be under the on-site supervision of the Operating Principal or a restaurant manager who meets Chicken Guy's training qualifications. Franchisees must employ at least two management personnel who have successfully completed the initial manager training program. If the franchisee falls below this minimum of two trained managers, they have 30 days to hire and enroll replacement personnel in the training program.
These requirements ensure that Chicken Guy restaurants maintain consistent service and operational standards. Franchisees need to plan for ongoing staffing and training to meet these obligations, including the costs associated with travel, living, and food expenses for employees attending training programs. Failing to meet these staffing and training requirements could lead to intervention from Chicken Guy to resolve operational issues or customer complaints, with the franchisee bearing the associated costs.