What must a Chicken Guy franchisee continuously do with the Franchised Restaurant?
Chicken_Guy Franchise · 2025 FDDAnswer from 2025 FDD Document
- (1) During the term of this Agreement, Franchisee shall use the Franchised Location solely for the operation of the Franchised Restaurant and shall maintain sufficient inventories, adequately staff each shift with qualified employees and continuously operate the Franchised Restaurant at its maximum capacity and efficiency for the minimum number of days and hours set forth in the Manual or as Chicken Guy otherwise prescribes in writing (subject to the requirements of local laws and licensing requirements).
- (2) Franchisee shall immediately resolve any customer complaints regarding the quality of food or beverages, service and/or cleanliness of the Franchised Restaurant or any similar complaints. When any customer complaints cannot be immediately resolved, Franchisee shall use reasonable efforts to resolve the customer complaints as soon as practical and shall, whenever feasible, give the customer the benefit of the doubt. If Chicken Guy, in its sole discretion, determines that its intervention is necessary or desirable to protect the System or the goodwill associated with the System, or if Chicken Guy, in its sole discretion, believes that Franchisee has failed adequately to address or resolve any customer complaints, Chicken Guy may, without Franchisee's consent, resolve any complaints and charge Franchisee an amount sufficient to cover Chicken Guy's reasonable costs and expenses in resolving the customer complaints, which amount Franchisee shall pay Chicken Guy immediately on demand.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 40)
What This Means (2025 FDD)
According to Chicken Guy's 2025 Franchise Disclosure Document, franchisees must operate their franchised location solely as a Chicken Guy restaurant. This means focusing all business activities on the Chicken Guy brand and its offerings.
To maintain operational standards, franchisees must keep sufficient inventory, ensure each shift is adequately staffed with qualified employees, and continuously operate the restaurant at maximum capacity and efficiency. The specific minimum number of days and hours of operation are detailed in the manual or as otherwise prescribed in writing by Chicken Guy, while also adhering to local laws and licensing requirements.
Furthermore, franchisees are responsible for immediately addressing customer complaints regarding food quality, service, or cleanliness. If a complaint cannot be resolved immediately, the franchisee must make reasonable efforts to resolve it as soon as practical, often giving the customer the benefit of the doubt. Chicken Guy retains the right to intervene in customer complaints if they believe it is necessary to protect the system's goodwill or if the franchisee fails to adequately address the issues, with the franchisee bearing the costs of such intervention.