What data can Chicken Guy retrieve from the point of sale system?
Chicken_Guy Franchise · 2025 FDDAnswer from 2025 FDD Document
g agreements with third party developers or manufacturers of those systems.
Your point of sale system must be capable of recording customer transactions, collecting and generating gross sales reports allowing us to poll data and sales from the Franchised Restaurant, and collecting and generating sales reports by categories, including, but not limited to, menu mix by day-parts and order type (dine-in, to go, etc.). The system also must be capable of complying with the Payment Card Industry Data Security Standard (PCI Standards) and the Fair Credit Reporting Act, which requires that, among other things, merchants truncate credit card and debit card numbers. You must provide all assistance required by us to bring your point of sale system on-line with our technology system. We have the independent right under the Franchise Agreement to retrieve any data and information from your point of sale system that we deem appropriate, including electronically polling the daily sales, menu/product mix and other data of the Franchised Restaurant. There are no contractual limitations on our right to access this information and data.
Currently, we have approved the Toast Point of Sale system and software for front-of-house operations and Restaurant365 for back-of-house management; however we may permit our franchisees to use a different system on a case by case basis. We estimate that it will cost you approximately $4,500 to $30,000 to purchase the point of sale system for your Franchised Restaurant. We may require you to replace, upgrade, or update these systems at any time during the term of the Franchise Agreement at your expense,
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–34)
What This Means (2025 FDD)
According to Chicken Guy's 2025 Franchise Disclosure Document, the brand has the independent right to retrieve any data and information from the franchisee's point of sale (POS) system that it deems appropriate. This includes electronically polling the daily sales, menu/product mix, and other data from the franchised restaurant. There are no contractual limitations on Chicken Guy's right to access this information and data.
For a prospective franchisee, this means Chicken Guy has extensive access to sales and operational data. The POS system must be capable of recording customer transactions, generating gross sales reports, and providing sales reports by categories, such as menu mix by day-parts and order type (dine-in, to go, etc.). The franchisee is obligated to provide all assistance required to bring the POS system online with Chicken Guy's technology system.
Chicken Guy's ability to access and use this data is a standard practice in franchising, allowing the franchisor to monitor performance, identify trends, and ensure compliance with brand standards. The franchisee is responsible for purchasing (or leasing), installing, and maintaining the technology system, including the POS system, at their own expense. The estimated cost to purchase the POS system ranges from $4,500 to $30,000. Chicken Guy may also require franchisees to replace, upgrade, or update these systems at any time during the term of the Franchise Agreement, with no limitation on the frequency or cost of this obligation.
Currently, Chicken Guy has approved the Toast Point of Sale system and software for front-of-house operations and Restaurant365 for back-of-house management; however they may permit franchisees to use a different system on a case by case basis. Franchisees must also sign any applicable licensing agreements with third-party developers or manufacturers of these systems. The system must comply with the Payment Card Industry Data Security Standard (PCI Standards) and the Fair Credit Reporting Act, which includes truncating credit card and debit card numbers.