Who bears the expense of maintaining and repairing the technology system for a Chicken Guy franchise?

According to Chicken Guy's 2025 Franchise Disclosure Document, the franchisee is responsible for the expenses related to maintaining and repairing the technology system. Specifically, the franchisee must keep its technology system in good maintenance and repair at its own expense. This includes making necessary additions, changes, modifications, substitutions, and replacements to hardware, software, telephone and data lines, and other technology-related facilities as directed by Chicken Guy. These actions must be completed on the dates and within the times specified by Chicken Guy.

This requirement ensures that all Chicken Guy restaurants maintain full operational efficiency and communication capability with Chicken Guy's central computers. The franchisee's obligation extends to keeping the technology system up-to-date and functional according to Chicken Guy's standards. This includes procuring and installing the technology system initially, as well as any ongoing maintenance and upgrades.

The franchisee's financial responsibility for technology maintenance is a standard practice in franchising, as it ensures uniformity and compatibility across all locations. However, franchisees should be aware that these costs can be significant and ongoing, as technology evolves and Chicken Guy updates its system requirements. It is important for prospective franchisees to budget accordingly and to understand the potential financial impact of these technology-related expenses.