When did Susannah W. Frost become President of Chick Fil A?
Chick_Fil_A Franchise · 2025 FDDAnswer from 2025 FDD Document
President– Susannah W. Frost
Ms. Frost has served as President of Chick-fil-A since October 2024. From September 2022 through September 2024, she served as Executive Vice President and Chief Restaurant Development & Operations Officer and as Executive Vice President, Operations and Restaurant Development from November 2021 through August 2022. Ms. Frost served as Executive Vice President, Restaurant Development from July 2019 through October 2021. From May 2016 through June 2019 she served as Vice President, Existing Restaurants. From November 2015 through April 2016, she served as Senior Director, Existing Restaurants. From January 2014 through October 2015, she served as Senior Director, Real Estate Legal. From May 2010 through December 2013, she served as Director, Real Estate Legal.
Source: Item 2 — Business Experience (FDD pages 15–24)
What This Means (2025 FDD)
According to Chick Fil A's 2025 Franchise Disclosure Document, Susannah W. Frost has served as President of Chick-fil-A since October 2024. Before this role, she held various positions within the company.
From September 2022 through September 2024, Ms. Frost was the Executive Vice President and Chief Restaurant Development & Operations Officer. Prior to that, from November 2021 through August 2022, she served as Executive Vice President, Operations and Restaurant Development.
Earlier in her career with Chick Fil A, Ms. Frost held the position of Executive Vice President, Restaurant Development from July 2019 through October 2021. She also served as Vice President, Existing Restaurants from May 2016 through June 2019, and Senior Director, Existing Restaurants from November 2015 through April 2016. Her initial role was Senior Director, Real Estate Legal from January 2014 through October 2015, followed by Director, Real Estate Legal from May 2010 through December 2013.