What business services does Chick Fil A provide in connection with the establishment, administration, and disposition of sales receipts for my franchised restaurant?
Chick_Fil_A Franchise · 2025 FDDAnswer from 2025 FDD Document
- (ii) provide certain business services in connection with the establishment, administration and disposition of the sales receipts of your franchised Chick-fil-A Restaurant business in the manner described in Item 6 of this Disclosure Document (See Section 14.12 of Franchise Agreement);
Hardware and Software System: Chick-fil-A will obtain a point-of-sale (POS) hardware and software system and a management PC for use in your franchised Chick-fil-A Restaurant business, which will be leased to you as part of your equipment rental. Chick-fil-A Restaurants typically use a POS system with accompanying software, which performs standard electronic cash register support, kitchen display systems, time clock and financial and reporting functions. Other hardware and software systems that perform the same or substantially similar functions may be provided by Chick-fil-A. -You must pay fees for high-speed internet access for you and your customers, as applicable, if your franchised Chick-fil-A Restaurant business is equipped with this service, and you must also pay a fee for technical support of the hardware and software system used in your Restaurant. These fees may range from $9,500 per year to $20,000 per year for high-speed internet access and equipment support and software upgrades and are dependent upon the type of system used in your franchised Chick-fil-A Restaurant business. Chick-fil-A will have independent access to the data compiled by the hardware and software system used in your Restaurant. If the owner, licensor or manager of the premises of a captive venue unit or delivery kitchen unit you operate provides a POS system with accompanying software, high-speed internet access or other equipment, software or support services that you must use at the captive venue unit or delivery kitchen unit, the fees you pay to Chick-fil-A may be reduced and you may pay fees to the owner or manager of the captive venue unit or delivery kitchen premises. Chick-fil-A may also not have independent access to the data compiled by a captive venue unit's and a delivery kitchen's POS system.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 55–59)
What This Means (2025 FDD)
According to Chick Fil A's 2025 Franchise Disclosure Document, Chick Fil A will provide certain business services related to the establishment, administration, and disposition of sales receipts for your franchised restaurant. The details of these services are further described in Item 6 of the FDD and Section 14.12 of the Franchise Agreement.
Chick Fil A will also obtain a point-of-sale (POS) hardware and software system and a management PC for use in your franchised Chick-fil-A Restaurant business, which will be leased to you as part of your equipment rental. The POS system typically performs standard electronic cash register support, kitchen display systems, time clock and financial and reporting functions.
As a franchisee, you must pay fees for high-speed internet access for you and your customers, if applicable, and a fee for technical support of the hardware and software system used in your Restaurant. These fees may range from $9,500 per year to $20,000 per year for high-speed internet access and equipment support and software upgrades, depending on the system used. Chick-fil-A will have independent access to the data compiled by the hardware and software system used in your Restaurant. If the owner, licensor or manager of the premises of a captive venue unit or delivery kitchen unit you operate provides a POS system with accompanying software, high-speed internet access or other equipment, software or support services that you must use at the captive venue unit or delivery kitchen unit, the fees you pay to Chick-fil-A may be reduced and you may pay fees to the owner or manager of the captive venue unit or delivery kitchen premises. Chick-fil-A may also not have independent access to the data compiled by a captive venue unit's and a delivery kitchen's POS system.