What aspects of a Chick Fil A franchise are covered in Item 11 of the Disclosure Document?
Chick_Fil_A Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 11: Franchisor's Assistance, Advertising, Computer Systems, and Training]
During your operation of your franchised Chick-fil-A Restaurant business, Chick-fil-A will:
(i) establish and administer a program for collecting and accounting for the sales receipts of your franchised Chick-fil-A Restaurant business and then facilitate your payment of the rent, any equipment rental and any other payments or charges due pursuant to the Lease, the Concession Sublicense Agreement (and its attached Concession Agreement) the Delivery Kitchen Agreement (and its attached DK Lease) for the restaurant premises, certain insurance premiums, advertising contributions, any fees or charges pursuant to the Franchise Agreement and other amounts owed to Chickfil-A and/or suppliers by you in the manner described in Item 6 of this Disclosure Document (See Section 14.12 of Franchise Agreement);
- (ii) provide certain business services in connection with the establishment, administration and disposition of the sales receipts of your franchised Chick-fil-A Restaurant business in the manner described in Item 6 of this Disclosure Document (See Section 14.12 of Franchise Agreement);
- (iii) furnish a fee calculation report to you each month containing specified financial information and calculations concerning the previous month's performance of your franchised Chick-fil-A Restaurant business and permit you to examine the financial records that you provide to Chick-fil-A during normal business hours (See Sections 15.1 and 15.2 of Franchise Agreement); and
- (iv) administer the use of any collected advertising fees, if any, for promotional activities, promotional materials, and national, regional and/or local advertising (See Section 17 of Franchise Agreement). Chick-fil-A's advertising program may include national, regional or local advertising in print, radio, television, out-of-home, and/or digital and social channels. Chick-fil-A's advertising is generated by in-house advertising talent and multiple agencies.
If you are granted the right to operate additional Chick-fil-A Restaurants under your Franchise Agreement, for each additional Chick-fil-A Restaurant Chick-fil-A will provide the same assistance as described above, except that Chick-fil-A will not provide initial Operator training to you again.
Source: Item 9 — Franchisee's Obligations (FDD pages 49–51)
What This Means (2025 FDD)
According to the 2025 Chick Fil A Franchise Disclosure Document, Item 11 outlines the franchisor's assistance, advertising programs, computer systems, and training provided to franchisees. Specifically, Chick Fil A will establish a program for collecting and accounting for sales receipts, facilitating payments for rent, equipment, insurance, advertising contributions, and other fees. They will also provide business services related to the administration and disposition of sales receipts.
Chick Fil A will furnish a monthly fee calculation report containing financial information about the restaurant's performance and allow franchisees to examine the financial records provided to Chick Fil A. Additionally, Chick Fil A will administer the use of collected advertising fees for promotional activities, materials, and advertising on national, regional, and local levels through various channels such as print, radio, television, and digital media.
For franchisees granted the right to operate additional Chick Fil A restaurants, Chick Fil A will provide the same assistance as described, except for initial operator training, which will not be provided again. This section essentially details the ongoing support and services Chick Fil A provides to help franchisees manage their business and promote the brand.