Under what condition can a Chem Dry franchisee be relieved of the responsibility to participate in required promotional and national accounts programs?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
We may require that your Business participate in promotional and national accounts programs unless you request, and CDI agrees to relieve you of this responsibility. The leads produced by our National Account program may vary materially by Franchised Area. Requests to opt out of the program must be in writing and clearly state the reason you should be permitted to opt out of the program. Participation in National Accounts programs may require you to complete an approval process required by the national account entity. Further, a national account may elect not to do business with you or CDI could determine you may no longer service a national account. In any of these events, CDI or a third party may provide the necessary services. (Franchise Agreement – Section 10)
As indicated in Item 6, you are responsible for all customer complaints resulting from work you perform on National Accounts or otherwise in the operation of the Chem-Dry Business. If we are required to resolve any customer service issues for your Chem-Dry Business, you will be required to reimburse us for any expenses, including but not limited to any refunds or legal fees, we incur resolving your customer issue.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 37–45)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, a franchisee is required to participate in promotional and national accounts programs unless they request to be relieved of this responsibility and Chem Dry agrees to it. To opt out of the program, the franchisee must submit a written request to Chem Dry that clearly states the reason they should be permitted to opt out of the program.
Participation in national accounts programs may require the franchisee to complete an approval process required by the national account entity. Additionally, a national account may choose not to do business with a franchisee, or Chem Dry could determine that a franchisee may no longer service a national account. In any of these cases, Chem Dry or a third party may provide the necessary services.
Chem Dry franchisees are responsible for all customer complaints resulting from work they perform on National Accounts or otherwise in the operation of their Chem-Dry Business. If Chem Dry is required to resolve any customer service issues for a franchisee's Chem-Dry Business, the franchisee will be required to reimburse Chem Dry for any expenses incurred, including refunds or legal fees.