What rights does Chem Dry reserve regarding service maintenance?

According to Chem Dry's 2024 Franchise Disclosure Document, Chem Dry retains the right to perform regularly scheduled updates, systems maintenance, and emergency maintenance on the online software service provided to franchisees. This service is expected to be hosted by a third party.

This means that Chem Dry franchisees can expect interruptions to their service for updates and maintenance. While Chem Dry does not make any guarantees about the service's availability, these maintenance activities are a standard practice to ensure the software remains functional and secure. Franchisees should factor in potential downtime when planning their business operations.

It is important to note that Chem Dry also reserves the right to modify or discontinue the service, or any part of it, temporarily or permanently, with reasonable notice to the franchisee. While Chem Dry will not be liable for any modification, suspension, or discontinuance of the service, they will provide reasonable content transition assistance in the event of discontinuance. Franchisees should stay informed of any changes to the service terms to avoid disruptions to their business.