Who is responsible for employment decisions and functions, such as hiring and firing, within a Chem Dry franchise?

According to Chem Dry's 2024 Franchise Disclosure Document, the franchisee is primarily responsible for the direct supervision of their business. While the franchisee isn't required to be involved in the day-to-day operations, they can designate an operator to manage the business.

This means that the Chem Dry franchisee generally has the authority to make employment decisions, including hiring and firing staff, unless they appoint an operator. Even with a designated operator, the franchisee retains ultimate responsibility for ensuring the business adheres to Chem Dry's standards and operates effectively.

This structure provides flexibility, allowing franchisees to either actively manage their business or delegate daily tasks while still maintaining oversight. Prospective franchisees should clarify with Chem Dry during their due diligence the extent of control they have over employment matters, especially if they plan to appoint an operator.