For what purpose should the Chem Dry franchisee use the Service?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
- Permitted Uses. Subject to the terms and conditions of the Agreement, CDI or its vendors will provide the Service for you to use for the purpose of managing your business data. You will be required to read and agree to be bound by the Agreement. Use of the Service requires access to the World Wide Web. You agree to provide all equipment necessary to make such connection to the World Wide Web.
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- Usage. You agree to use the Service to manage all customer accounts related to any products and/or services that you are authorized or approved to offer or sell under the Franchise Agreement in effect between you and CDI. The Service shall be used solely in connection with the operation of the Franchise and shall not be used to perform information processing for any other person, entity or business.
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- Support: CDI will provide reasonable technical support for the Service as well as training assistance and conversion support. However, any support offered by CDI shall only be for the most current version of the Service and you are solely responsible for ensuring you obtain and substitute or incorporate any new release or "fixes" issues by CDI.
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- General Practices Regarding Use, Storage and Service Access. You acknowledge that CDI may establish, from time to time, general practices and limits concerning use of the Service. CDI has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. In the event of an error with your Service, a service technician will be permitted to access your Content as necessary to resolve the problem. CDI reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
Source: Item 22 — CONTRACTS (FDD page 68)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, the online software service is provided for franchisees to manage their business data. Chem Dry, or its vendors, will provide the service, and the features may vary based on the version provided. The franchisee is required to read and agree to the terms and conditions of the Software License Agreement to use the service. Access to the internet is required, and the franchisee must provide the necessary equipment to connect to the internet.
Chem Dry franchisees must use the service to manage all customer accounts related to the products and services they are authorized to offer or sell under the Franchise Agreement. The service should be used solely for the operation of the franchise and not for information processing for any other person, entity, or business. Chem Dry will provide reasonable technical support, training assistance, and conversion support for the service, but only for the most current version.
It is important to note that Chem Dry may establish general practices and limits concerning the use of the service, including storage. Chem Dry is not liable for the deletion or failure to store any content maintained or transmitted by the service. In the event of an error, a service technician may access the franchisee's content to resolve the problem. Chem Dry reserves the right to change these practices and limits at any time, with or without notice.