Who may provide services to a Chem Dry national account if the franchisee is unable to do so?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
We may require that your Business participate in promotional and national accounts programs unless you request, and CDI agrees to relieve you of this responsibility. The leads produced by our National Account program may vary materially by Franchised Area. Requests to opt out of the program must be in writing and clearly state the reason you should be permitted to opt out of the program. Participation in National Accounts programs may require you to complete an approval process required by the national account entity. Further, a national account may elect not to do business with you or CDI could determine you may no longer service a national account. In any of these events, CDI or a third party may provide the necessary services. (Franchise Agreement – Section 10)
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 37–45)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, if a franchisee is unable to service a national account, Chem Dry or a third party may provide the necessary services. This can occur if a national account elects not to do business with a franchisee, or if Chem Dry determines that the franchisee may no longer service a national account.
This is significant for prospective franchisees because participation in national accounts programs may require completing an approval process required by the national account entity. It also means that Chem Dry retains the flexibility to ensure national accounts are serviced, even if a franchisee cannot fulfill the obligation.
Chem Dry may require franchisees to participate in promotional and national accounts programs, but a franchisee can request to be relieved of this responsibility. If approved, Chem Dry or a third party may then provide the services. This ensures continuity of service for national accounts while allowing franchisees some flexibility in their participation.