Does Chem Dry make any guarantees about the availability of the service?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
Subject to the terms and conditions of this Agreement, CDI hereby grants to FRANCHISEE a non-exclusive franchise to use the Marks and the Franchise System (the "Franchise") to operate a CHEM-DRY Business (the "BUSINESS") in the area as defined in the Summary Page to this Agreement (the "Franchised Area") and to use the Marks in the operation thereof from the Effective Date of this Agreement for a term (the "Term") beginning on the Effective Date and ending five (5) years from the Payment Start Date as referenced in Section 8.B. of this Agreement, or, if this Agreement pertains to the transfer of an existing Chem-Dry Business or is a Renewal Agreement, ending five (5) years from the Effective Date of this Agreement.
In connection with the operation of the BUSINESS, FRANCHISEE must offer and perform carpet and area rug cleaning, upholstery cleaning, spot removal applying anti-allergen and deodorizer, and protecting services, including removing red stains, treating pet urine odor on carpets and imparting stain resistance to carpet fibers that we mandate, and such other services which may from time to time be changed, specified, and/or directed by CDI (the "Required Services").
Source: Item 23 — Receipts (FDD pages 68–264)
What This Means (2024 FDD)
The 2024 Chem Dry Franchise Disclosure Document states that Chem Dry grants franchisees a non-exclusive franchise to use the Chem Dry marks and franchise system to operate a Chem Dry business in a defined area. As part of operating the Chem Dry business, franchisees must offer and perform specific services that Chem Dry mandates, which may change over time.
Chem Dry's reputation depends on franchisees offering high-quality carpet and upholstery cleaning, spot removal, and protective services. Franchisees must only offer cleaning, spot removal, protecting products, and approved services that Chem Dry authorizes. Franchisees cannot sell, rent, or lease customer lists or use them for purposes outside of operating the business.
Without prior written approval from Chem Dry, franchisees cannot offer or sell any service or product not authorized by Chem Dry. The equipment used in Chem Dry businesses must only be used for operating the business in compliance with the franchise agreement and according to the operating procedures outlined in the manual. While Chem Dry specifies required and authorized services, the FDD does not explicitly guarantee the availability of these services to customers.