What kind of support does Chem Dry provide for the Service, and is it limited to the most current version?

According to Chem Dry's 2024 Franchise Disclosure Document, Chem Dry will provide reasonable technical support for the Service, as well as training assistance and conversion support. However, the support offered by Chem Dry is limited to the most current version of the Service.

This means that as a Chem Dry franchisee, you can expect to receive help with technical issues, training, and transitioning to new systems related to the Service. However, it is your responsibility to ensure that you have the latest version of the Service installed, including any new releases or "fixes" issued by Chem Dry. If you are not using the most current version, Chem Dry may not provide support.

This policy encourages franchisees to stay up-to-date with the latest software and system updates. This ensures that all franchisees are operating on the same platform, which can streamline support and improve overall system performance. However, it also places the onus on the franchisee to actively manage their software updates and installations to maintain access to Chem Dry's support services.