What kind of guidance on standards, specifications, and operating procedures will Chem-Dry provide to Chem-Dry franchisees?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
During operation of your Chem-Dry Business, CDI will:
- (1) Advise you from time to time regarding operating issues concerning your Chem-Dry Business. In addition, we will provide guidance to you on standards, specifications and operating procedures and methods used by Chem-Dry Businesses. This guidance will, at CDI's discretion, be furnished in the Manual, bulletins, internet, newsletters or other written materials and/or during telephone consultations and/or consultations at such places as we designate and may be at your expense (Franchise Agreement - Section 3.C.).
- (2) Revise the Manual from time to time. The Manual contains mandatory and suggested specifications, standards, operating procedures and rules ("System Standards") (Franchise Agreement - Section 3.C.).
- (3) Hold additional training and conventions for all franchisees at the times and locations we designate and provide you with instruction on improvements and developments in administrative, bookkeeping, accounting, pricing, and operation issues, and invention control practices. (Franchise Agreement - Section 3.B.).
- (4) Inspect and observe the operations of your Chem-Dry Business from time to time to determine whether you are complying with the Franchise Agreement and all System Standards (Franchise Agreement - Section 12.).
- (5) Develop and provide updated or continuing training to you and, at your request, your employees; we will not advise you about or participate in hiring your employees (Franchise Agreement - Section 3.B. and 7).
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 37–45)
What This Means (2024 FDD)
According to Chem-Dry's 2024 Franchise Disclosure Document, Chem-Dry will advise franchisees regarding operating issues. Chem-Dry will provide guidance on the standards, specifications, operating procedures, and methods used by Chem-Dry businesses. This guidance will be furnished at Chem-Dry's discretion in the manual, bulletins, internet, newsletters, or other written materials, during telephone consultations, or consultations at designated locations. These consultations may be at the franchisee's expense.
The Chem-Dry manual contains mandatory and suggested specifications, standards, operating procedures, and rules, which are referred to as 'System Standards.' Chem-Dry will revise the manual periodically.
Chem-Dry will also hold additional training and conventions for all franchisees at designated times and locations. During these events, franchisees will receive instruction on improvements and developments in administrative, bookkeeping, accounting, pricing, and operation issues, as well as invention control practices. Chem-Dry may also inspect and observe the operations of the franchisee's Chem-Dry business to ensure compliance with the Franchise Agreement and all System Standards. Additionally, Chem-Dry will develop and provide updated or continuing training to franchisees and, upon request, to their employees.