Does Chem Dry have independent access to the information available about a Chem Dry Business in the Software System?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
We will not have independent access to the information that will be generated or stored in the computer hardware system. We will have independent access to the information available about your Business in the Software System. We have the right to change this requirement at our discretion. We shall have the right to specify or require that you use certain brands, types, makes, and/or models of communications, computer systems, and hardware, including without limitation: (i) a computer system that complies with our standards and specifications to run the Software System and other applications; (ii) archival back-up systems; (iii) internet access mode and speed; and (iv) physical, electronic, and other security systems (collectively, the "Computer System"). Currently, your Computer System must include a DSL or cable modem high-speed Internet connection that meets the requirements for handling of our then-current Software System.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 37–45)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, Chem Dry will have independent access to the information available about your business in the Software System. The Customer Service Management software system (the "Software System") is a web-based software application management system designed to help you manage service calls and appointments, maintain customer lists, and support your marketing efforts.
The FDD states that Chem Dry will not have independent access to the information that will be generated or stored in the computer hardware system. However, Chem Dry retains the right to change this requirement at its discretion.
As a franchisee, you are required to sign a Software License Agreement and to use the Software System in the management of your franchised business. The monthly cost of the Software System is currently $100 - $500, and Chem Dry requires an automatic debit program for the payment of these fees. Existing businesses will be required to pay a one-time initial set-up fee of $500 to import their contact and customer information.