How should a Chem Dry franchisee use the Service in relation to customer accounts?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
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- Usage. You agree to use the Service to manage all customer accounts related to any products and/or services that you are authorized or approved to offer or sell under the Franchise Agreement in effect between you and CDI. The Service shall be used solely in connection with the operation of the Franchise and shall not be used to perform information processing for any other person, entity or business.
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- Support: CDI will provide reasonable technical support for the Service as well as training assistance and conversion support. However, any support offered by CDI shall only be for the most current version of the Service and you are solely responsible for ensuring you obtain and substitute or incorporate any new release or "fixes" issues by CDI.
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- General Practices Regarding Use, Storage and Service Access. You acknowledge that CDI may establish, from time to time, general practices and limits concerning use of the Service. CDI has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. In the event of an error with your Service, a service technician will be permitted to access your Content as necessary to resolve the problem. CDI reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
Source: Item 22 — CONTRACTS (FDD page 68)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, franchisees are required to use the provided online software service to manage all customer accounts related to the products and services they are authorized to offer under their Franchise Agreement. This service is specifically intended for managing business data related to the Chem Dry franchise and should not be used for any other purpose, such as processing information for other businesses or entities.
Chem Dry provides reasonable technical support, training assistance, and conversion support for the service. However, this support is limited to the most current version of the service, making it the franchisee's responsibility to ensure they obtain and implement any new releases or fixes issued by Chem Dry. Chem Dry may also establish general practices and limits regarding the use, storage, and access to the service, and they reserve the right to change these practices at their discretion.
Chem Dry expects the service to be generally available during both regular and non-business hours, although they do not provide any guarantees regarding its availability. They also reserve the right to perform regularly scheduled updates, systems maintenance, and emergency maintenance. Franchisees are responsible for maintaining the confidentiality of their customer list, as it contains sensitive account and personal information, and must take precautions to prevent unauthorized disclosure by employees or contractors.
Chem Dry may modify or discontinue the service at any time with reasonable notice, and while they will not be liable for any resulting modifications, suspensions, or discontinuations, they will provide reasonable content transition assistance in the event of a discontinuance. Franchisees should be aware that Chem Dry may specify the required hardware and software needed to use the service and may modify the terms of service as necessary to comply with other agreements or applicable laws.