What does a Chem Dry franchisee agree to do if they violate the Service Agreement?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
y, modify, sublicense, or distribute the Service, electronically or otherwise, or any copy, adaptation, transcription or merged portion thereof, except as expressly authorized by CDI.
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- Usage. You agree to use the Service to manage all customer accounts related to any products and/or services that you are authorized or approved to offer or sell under the Franchise Agreement in effect between you and CDI. The Service shall be used solely in connection with the operation of the Franchise and shall not be used to perform information processing for any other person, entity or business.
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- Support: CDI will provide reasonable technical support for the Service as well as training assistance and conversion support. However, any support offered by CDI shall only be for the most current version of the Service and you are solely responsible for ensuring you obtain and substitute or incorporate any new release or "fixes" issues by CDI.
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- General Practices Regarding Use, Storage and Service Access. You acknowledge that CDI may establish, from time to time, general practices and limits concerning use of the Service. CDI has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. In the event of an error with your Service, a service technician will be permitted to access your Content as necessary to resolve the problem. CDI reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
8. Service Level Provisions.
- 8.1. Service Availability.
Source: Item 22 — CONTRACTS (FDD page 68)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, the franchisee agrees to several conditions regarding the use of Chem Dry's online software service. The franchisee must use the service to manage all customer accounts related to the products or services they are authorized to offer under their Franchise Agreement with Chem Dry. The service is to be used solely for the operation of the franchise and not for any other business or entity.
Chem Dry may establish general practices and limits concerning the use of the service and is not liable for any failure to store content transmitted through the service. In the event of an error, a service technician is permitted to access the franchisee's content to resolve the problem. Chem Dry also reserves the right to change these practices and limits at any time, with or without notice.
The Chem Dry franchisee is prohibited from several actions, including interfering with the service's security features, using the service to violate any laws or regulations, using the service to provide instructional information about illegal activities, using the service to create a competing product, attempting to reverse engineer the service, or distributing the service without authorization from Chem Dry.