When is the Chem Dry customer service fee due?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
| Name of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| services that are not Approved Services | presently $5,000, per violation1 | that are not Approved Services. | |
| Fine for accepting or performing a job outside of your Franchised Area | Then current fee which is presently $5,000, per violation1 | As incurred | Payable if you accept or perform a job outside of your Franchised Area. |
| Fine for failed Quality Control evaluation | Will vary according to size of job1 | As incurred | Payable if you fail a Quality Control evaluation of a job you perform for a customer. Fine amount is based on price or costs of cleaning service provided and evaluation fee (currently approximately $550). We may vary the formula used to determine the amount of the Fine to reflect changes in the cost of Approved Services |
| Fine for Failure to Comply with Annual Training Requirement | Then current fee which is presently $2,500 per year1, | As incurred | Payable if you fail to comply with the annual training requirements for your Business. |
| Fine for Failure to Comply with National Convention Attendance Requirement | Then current fee which is presently $2,500 per incident1 | As incurred | Payable if you fail to comply with your requirements to attend at least one convention every three years. |
| Customer Complaint Resolution | Will vary under circumstances1 | As incurred | Payable by you to resolve customer complaints concerning your job performance. |
Source: Item 6 — OTHER FEES (FDD pages 19–26)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, the Customer Complaint Resolution fee is payable as incurred. The amount of the fee will vary under the circumstances of each customer complaint. This fee is charged to franchisees to resolve customer complaints about their job performance. If Chem Dry resolves the customer issue, the franchisee must reimburse Chem Dry for the amounts spent to investigate and resolve the complaint.
This means that as a Chem Dry franchisee, you could face unpredictable expenses depending on the number and nature of customer complaints. It is important to provide quality service and address customer concerns promptly to minimize the risk of incurring these fees. The FDD does not specify a fixed amount for this fee, making it difficult to budget for.
Prospective franchisees should inquire with Chem Dry about the typical range of Customer Complaint Resolution fees and the factors that influence the amount charged. Understanding the types of issues that commonly lead to complaints and the average costs associated with resolving them can help you better prepare for potential expenses and implement strategies to ensure customer satisfaction.