Is the Chem Dry Customer Management System web-based?
Chem_Dry Franchise · 2024 FDDAnswer from 2024 FDD Document
- 2 All Chem-Dry franchisees are required to use a web-based customer management system designed to help you manage service calls and appointments, maintain customer lists, and support your marketing efforts. You will be required to sign a Software License Agreement (see Exhibit C to the Franchise Agreement).
Source: Item 6 — OTHER FEES (FDD pages 19–26)
What This Means (2024 FDD)
According to Chem Dry's 2024 Franchise Disclosure Document, all Chem-Dry franchisees are required to use a web-based customer management system. This system is designed to assist franchisees in managing service calls and appointments, maintaining customer lists, and supporting marketing efforts.
This requirement means that as a Chem Dry franchisee, you must utilize this specific web-based system in your daily operations. The FDD also states that you will be required to sign a Software License Agreement related to this system, further emphasizing its importance and the terms of its usage.
The Customer Service fee table also indicates that franchisees are required to use their web-based Customer Management System in the operation of the business. This reinforces the mandatory nature of the system and its integration into the Chem Dry business model.