Can a Chem-Dry franchisee offer services other than Approved Services to any customer?

According to Chem-Dry's 2024 Franchise Disclosure Document, a franchisee is explicitly prohibited from offering services beyond the "Approved Services" to any customer, irrespective of the customer's location. This restriction is a key component of the franchise agreement, ensuring brand consistency and service quality across the Chem-Dry system.

This limitation means that Chem-Dry franchisees must strictly adhere to the services that Chem-Dry has approved and trained them to provide. This could potentially limit a franchisee's ability to cater to specific customer requests that fall outside the scope of approved services. While this ensures uniformity, it may also mean lost revenue opportunities if customers require services beyond the Chem-Dry's standard offerings.

Furthermore, the FDD outlines penalties for non-compliance. If a Chem-Dry franchisee violates this rule by offering unapproved services, Chem-Dry has the right to impose a fine of $5,000 per violation or even terminate the Franchise Agreement. This underscores the importance of adhering to the approved services and the potential financial and contractual repercussions of deviating from them. Prospective franchisees should carefully consider whether this restriction aligns with their business goals and customer service approach.