Under what conditions will Checkersrallys send representatives to the Franchised Restaurant for on-site support?
Checkersrallys Franchise · 2025 FDDAnswer from 2025 FDD Document
In addition to the initial training program, we may, in our discretion and at our own cost, send up to 3 of our representatives to the Franchised Restaurant for a period of up to 10 days to provide on-site support in connection with pre-opening and opening activities when the Franchised Restaurant is preparing to open for business. If you request, and we agree to provide (subject to our staff's availability and our approval), additional or special guidance, assistance, or training, then you will pay our then applicable charges, including our personnel's per diem charges and travel and living expenses.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–57)
What This Means (2025 FDD)
According to Checkersrallys's 2025 Franchise Disclosure Document, Checkersrallys may send up to three representatives to a franchised restaurant for on-site support under specific conditions. This support is provided in connection with pre-opening and opening activities as the restaurant prepares to open for business. The representatives can stay for up to 10 days, and Checkersrallys covers the costs associated with this initial support.
However, if a franchisee requests additional or special guidance, assistance, or training beyond this initial support, Checkersrallys may agree to provide it, subject to staff availability and approval. In such cases, the franchisee is responsible for paying Checkersrallys' then-applicable charges, including per diem rates for personnel and covering their travel and living expenses. This means that while Checkersrallys provides some initial on-site support at its own cost, any extended or specialized support comes at the franchisee's expense.
This policy allows Checkersrallys to offer crucial initial support during the critical opening phase, ensuring a smoother launch for the new franchise. At the same time, it gives franchisees the option to request more extensive support tailored to their specific needs, albeit at an additional cost. Prospective franchisees should factor in these potential costs when budgeting for their initial investment and ongoing operational expenses.