Can a Checkersrallys franchisee serve any customers they choose at the Franchised Restaurant?

According to Checkersrallys's 2025 Franchise Disclosure Document, franchisees are generally not restricted in terms of who they can serve at their restaurant. The FDD states that a Checkersrallys franchisee is "not restricted as to the customers whom you may serve at the Franchised Restaurant." This means a franchisee can serve any customer who comes to their location without limitations imposed by Checkersrallys.

However, the Franchise Agreement mandates that franchisees conduct business exclusively at the Franchised Restaurant location unless they receive specific approval from Checkersrallys to engage in catering or delivery operations. If a franchisee meets Checkersrallys's requirements and chooses to participate in the optional Delivery Program, they may be allowed to offer certain delivered products for delivery.

In summary, while Checkersrallys franchisees have the freedom to serve any customers at their physical restaurant location, they must adhere to the franchisor's guidelines regarding where and how they conduct business, particularly concerning delivery and catering services. Any deviation from these guidelines requires prior approval from Checkersrallys.