Under what conditions will Checkers send representatives to the Franchised Restaurant to provide on-site support?
Checkers Franchise · 2025 FDDAnswer from 2025 FDD Document
In addition to the initial training program, we may, in our discretion and at our own cost, send up to 3 of our representatives to the Franchised Restaurant for a period of up to 10 days to provide on-site support in connection with pre-opening and opening activities when the Franchised Restaurant is preparing to open for business. If you request, and we agree to provide (subject to our staff's availability and our approval), additional or special guidance, assistance, or training, then you will pay our then applicable charges, including our personnel's per diem charges and travel and living expenses.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–57)
What This Means (2025 FDD)
According to Checkers' 2025 Franchise Disclosure Document, Checkers may send representatives to a franchised restaurant to provide on-site support under specific conditions. Checkers has the discretion to send up to three representatives to the restaurant for up to 10 days. This support is provided at Checkers' own cost and is specifically in connection with pre-opening and opening activities as the restaurant prepares to open for business.
However, if a franchisee requests additional or special guidance, assistance, or training beyond this initial support, Checkers may agree to provide it, subject to staff availability and approval. In such cases, the franchisee is responsible for paying Checkers' then-applicable charges, including per diem charges for personnel as well as their travel and living expenses.
This means that while Checkers provides initial support to help get a new franchise location off the ground, any extended or specialized support comes at the franchisee's expense. This is a fairly standard practice in franchising, where the franchisor provides initial training and support, but the franchisee bears the cost of additional assistance.