What two qualifications must a manager-level employee meet to supervise a Checkers Franchised Restaurant?
Checkers Franchise · 2025 FDDAnswer from 2025 FDD Document
8.04 Management of Business. The Franchised Restaurant at all times must be under the direct, on-premises supervision of you (or your Operating Partner), or an Operator other than you (or your Operating Partner) that you appoint and authorize to conduct day-to-day business activities at the Franchised Restaurant, either of whom must (a) have sufficient experience (in our sole opinion) in the operation of a quick service restaurant; and (b) have successfully completed our initial training program to our satisfaction.
Even if you appoint an Operator for day-to-day operations, you (or your Operating Partner) must remain active in overseeing the Franchised Restaurant's ongoing business activities. If you (or your Operating Partner) own more than one Restaurant, then each such Restaurant must be under the direct on-premises
supervision of an Operator with sufficient experience (in our sole opinion) in the operation of a quick service restaurant that we have approved.
You (or your Operating Partner) must keep us informed at all times of the identity of your Operator(s), and ensure that such personnel are competent and proficient in their duties. You (or your Operating Partner) are solely responsible for all employment decisions for the Franchised Restaurant, including hiring, firing, remuneration, personnel policies, training, benefits, and maintaining supervision and discipline.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 64–65)
What This Means (2025 FDD)
According to Checkers's 2025 Franchise Disclosure Document, any Operator appointed to manage the day-to-day business activities of a franchised restaurant must meet two specific qualifications. First, they must have sufficient experience, as determined solely by Checkers, in the operation of a quick-service restaurant. This implies that Checkers has the final say on whether a manager's prior experience is adequate.
The second requirement is that the Operator must successfully complete Checkers's initial training program to the franchisor's satisfaction. This training is designed to ensure that the manager understands and can implement Checkers's operating procedures and standards. Even if the franchisee appoints an Operator for day-to-day operations, the franchisee (or their Operating Partner) must remain actively involved in overseeing the restaurant's business activities.
These requirements ensure that all Checkers restaurants are managed by individuals with the necessary experience and training to maintain the brand's standards. The franchisee is responsible for keeping Checkers informed about the identity of their Operators and ensuring that these personnel are competent and proficient in their duties. This also means the franchisee is responsible for all employment decisions, including hiring, firing, and training.