What services does Checkers/Rally's Distribution and Services, Inc. (CDSI) provide to Checkers franchisees?
Checkers Franchise · 2025 FDDAnswer from 2025 FDD Document
Our affiliate, Checkers/Rally's Distribution and Services, Inc. is a Florida not for profit corporation that shares our principal address ("CDSI"). We entered into a services agreement with CDSI to provide certain operational services to us and our franchisees, including assistance with customer service programs, price management programs, supply chain management and quality assurance tests. Neither NPF Inc. nor CDSI operates businesses of the type being franchised under this Disclosure Document, and neither have offered franchises for Restaurants or franchises for any other line of business.
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS AND AFFILIATES (FDD pages 9–14)
What This Means (2025 FDD)
According to Checkers' 2025 Franchise Disclosure Document, Checkers/Rally's Distribution and Services, Inc. (CDSI), an affiliate of Checkers, provides certain operational services to both Checkers and its franchisees. These services are provided through a service agreement between Checkers and CDSI.
Specifically, CDSI assists with customer service programs, which likely involve strategies and support for handling customer inquiries, feedback, and complaints to ensure customer satisfaction. They also provide assistance with price management programs, which could include guidance on setting competitive and profitable prices for menu items, potentially involving market analysis and cost considerations.
Furthermore, CDSI offers support with supply chain management, which is crucial for ensuring a consistent and efficient flow of ingredients and supplies to the restaurants. This may involve vendor selection, logistics, and inventory management. Lastly, CDSI aids in quality assurance tests, which are essential for maintaining the quality and consistency of food products and restaurant operations, ensuring that franchisees meet Checkers' standards.