Is a Checkers franchisee restricted in terms of the customers they may serve at the Franchised Restaurant?
Checkers Franchise · 2025 FDDAnswer from 2025 FDD Document
We require you to sell all food, beverage and other products and services that we determine from time to time to be appropriate for your Franchised Restaurant, including required menu items as we may set from time to time. From time to time, we may designate menu items as being required or optional and also may introduce test menu items on a required or optional basis. You are not restricted as to the customers whom you may serve at the Franchised Restaurant.
The Franchise Agreements requires that you only conduct business with customers at the Franchised Restaurant and may not engage in any catering or delivery operations without our approval. You may be allowed to offer certain Delivered Products for delivery if you meet our requirements and elect to participate in our optional Delivery Program.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 65–66)
What This Means (2025 FDD)
According to Checkers's 2025 Franchise Disclosure Document, a franchisee is not restricted in terms of the customers they may serve at their franchised restaurant. However, franchisees are required to conduct business with customers only at the physical restaurant location unless they obtain approval from Checkers for catering or delivery operations.
Checkers may allow franchisees to participate in an optional Delivery Program if they meet specific requirements. Without Checkers's approval, franchisees are prohibited from engaging in catering or delivery services. This restriction ensures that the franchisee focuses on serving customers at the restaurant premises, maintaining the quality and brand consistency that Checkers aims to provide.
This policy has implications for how a franchisee can grow their business. While they can serve any customer who comes to their location, they cannot proactively expand their reach through catering or delivery without express permission from Checkers. A prospective franchisee should consider this when evaluating the potential revenue streams and growth opportunities for their Checkers franchise.