Under what condition will Chatime provide additional training to the franchisee?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
nitial Training will be conducted at any place designated by Franchisor. Franchisee must ensure that the Initial Training is commenced by the designated persons no earlier than two months prior to your Chatime Store's Opening and completed by no later than your Chatime Store's Opening.
- (2) If deemed necessary by Franchisor, additional training will be provided by Franchisor either immediately following the Initial Training or otherwise at a place and time determined by Franchisor. Franchisor may charge Franchisee a reasonable fee for such additional training, in addition to the travel, meal and accommodation costs of the trainers, and Franchisee must pay that fee upon receipt of an invoice from Franchisor.
- (3) In relation to the initial training described in clause 3.1(1) or 3.1(2), Franchisee agrees to:
- (a) Ensure that all relevant persons attend the training at such times and places specified by Franchisor and complete their training to Franchisor's satisfaction; and
- (b) Bear the full costs and risk of all trainees' attendance at such training programs (including their compensation, travel, accommodation, meals, employee wages and entitlements, uniforms, workers' compensation insurance and personal expenses).
3.2 Continuing Training
- (1) Franchisor may require Franchisee and/or Guarantor and any senior managers of Franchisee to complete a formal training program with Franchisor from time to time during the Initial Term at a place Franchisor designates. All such training will be conducted in English. At Franchisee's request, Franchisor may in its sole discretion conduct additional training programs and provide assistance to Franchisee at a location within the Territory or such other location agreed upon by Franchisee and Franchisor.
- (2) Franchisee must pay all costs associated with:
- (a) Its employees attending training in accordance with this clause 3 (including travel, accommodation, meals, employee wages and entitlements, uniforms, workers' compensation insurance, and personal expenses);
- (b) Franchisor providing training in accordance with this clause 3 (including compensation, travel, accommodation, and meals); and
- (c) Any fees levied by Franchisor in relation to such training.
Source: Item 23 — Receipts (FDD pages 58–262)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, additional training may be provided under certain circumstances. Chatime may deem it necessary to provide additional training immediately following the initial training or at another time and place determined by them. If Chatime decides to provide this additional training, they may charge the franchisee a reasonable fee. This fee is in addition to the costs for travel, meals, and accommodations for the trainers, which the franchisee is also responsible for paying upon receiving an invoice from Chatime.
Furthermore, Chatime may require the franchisee, guarantor, and any senior managers to complete formal training programs during the initial term of the franchise agreement at a location designated by Chatime. This training will be conducted in English. At the franchisee's request, Chatime may, at its discretion, conduct additional training programs and provide assistance at a location within the territory or another location agreed upon by both parties. The franchisee is responsible for covering all costs associated with these training programs, including employee expenses, compensation, travel, accommodation, meals, and any fees levied by Chatime for the training.
If the Managing Owner or Operating Manager does not satisfactorily complete the initial training program, or if Chatime determines that such person cannot satisfactorily complete the training program, or if the Managing Owner or Operating Manager ceases to act as such, then Chatime may elect to train, at Franchisee's expense, a qualified replacement within 30 days. Pending the appointment and training of a new Managing Owner or Operating Manager or if, in Chatime's judgment, the Franchised Business is not being managed properly, Chatime has the right, but not the obligation, to appoint a manager for the Franchised Business and require the franchisee to pay.