What topics are covered in the Chatime Initial Training Program?

According to Chatime's 2025 Franchise Disclosure Document, the Initial Training Program covers several key operational areas. These include sales and Chatime store operations management, staff training and scheduling, local area marketing, Chatime store management, raw material inventory and controls, and basic Chatime store maintenance. Chatime may also offer special training courses such as service competency staff training, promotional training, other pre-opening support, and continuous organizational support, at their discretion.

The Initial Training program is mandatory for all franchisees, their general managers, and key management personnel. This training typically involves approximately two weeks of instruction for up to four people at a time. The training is designed to address all phases of operating a franchise business and a Chatime store. Franchisees must commence the initial training no earlier than two months prior to the store's opening date.

Prospective franchisees should note that successfully completing the Initial Training Program is essential. Failure to meet training benchmarks in a timely manner may result in additional training costs and delays in the store's opening, with all associated costs borne by the franchisee. Chatime also retains the right to terminate the Franchise Agreement if the approved training programs are not completed within a reasonable timeframe or as agreed upon in writing.