What technology systems are included in the Chatime technology stack?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
(9) Technology Systems
Components of our technology stack currently include: Revel point of sale system, Bite customer facing self-serve kiosk, Stratos digital menu board and supporting software, Olo delivery aggregator middleware, Como Chatime digital application (app) and CRM for customer ordering and communication, and Deputy time and attendance and rostering software. Fees are payable for each element of the technology stack either to the designated supplier directly or to us if so
designated.
Source: Item 7 — Estimated Initial Investment (FDD pages 17–22)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, the technology systems that make up the Chatime technology stack include several components. These are the Revel point of sale system, Bite customer facing self-serve kiosk, Stratos digital menu board and supporting software, Olo delivery aggregator middleware, Como Chatime digital application (app) and CRM for customer ordering and communication, and Deputy time and attendance and rostering software.
As a prospective franchisee, it's important to understand that fees are associated with each of these technology elements. These fees are payable either directly to the designated supplier or to Chatime, depending on the specific arrangement. This means franchisees should budget for ongoing technology costs in addition to the initial investment.
Understanding the specifics of these technology systems and their associated costs is crucial for a potential Chatime franchisee. It would be wise to inquire about the functionality of each system, integration capabilities, required training, and ongoing support to ensure a smooth operation. Additionally, franchisees should clarify whether they can choose their own suppliers for any of these systems or if they are required to use specific vendors designated by Chatime.