What standards must I maintain in my Chatime franchise business?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Chatime Store must be developed and operated to our
specifications and standards. Uniformity of products sold in Chatime Stores is important to the overall integrity and reputation of the System; accordingly, you have no discretion regarding the products sold or other System standards.
Franchisee must use a point of sale system and related technology systems nominated or approved by Franchisor. The supplier of the point of sale system and related technology systems must be approved by Franchisor*.*
Your Chatime Store will be subject to various federal, state, and local laws and regulations applicable to Store businesses including, without limitation, laws and regulations regarding state and local licensing, zoning, land use, construction, environmental protocols and various health, sanitation, safety, and fire standards.
Under the current requirements of the Operations Manual, each manager must devote at least 38 hours per week in the day-to-day operation of your Chatime Store.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, maintaining specific operational standards is crucial for franchisees. The operating manager is required to devote at least 38 hours per week to the day-to-day operations of the Chatime store, as detailed in the current Operations Manual. This manager must provide direct supervision and dedicate their full attention to the franchised business, ensuring it aligns with the Franchise Agreement and Operations Manual. The operating manager cannot engage in other business activities that conflict with the operational needs or best interests of the Chatime franchise.
Chatime franchisees must ensure their stores adhere to brand standards and specifications. This includes using approved suppliers for real estate, construction, architectural, engineering, and design services. Franchisees must also ensure the Chatime store is accessible to individuals with disabilities, meeting the required accessibility standards. The uniformity of products sold is critical to maintaining the integrity of the Chatime system, meaning franchisees have limited discretion over product offerings and other system standards.
Furthermore, franchisees must use a point-of-sale (POS) system that Chatime approves and maintain constant connectivity to allow data capture by Chatime's central server. Compliance with federal, state, and local laws and regulations is also mandatory, particularly those concerning state and local licensing, zoning, land use, construction, environmental protocols, and health, sanitation, safety, and fire standards. This includes adhering to laws regarding food handling and nutritional information disclosure. Chatime retains the right to inspect the premises to ensure compliance with these standards and the terms of the Franchise Agreement.