How is the scheduling of the Initial Training Program determined for a Chatime franchise?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
The Initial Training program is mandatory for all franchisees. You, your General Manager(s), and key management personnel, (as defined in your Franchise Agreement) must complete the Initial Training Program to our satisfaction. Initial training must be commenced by the designated persons no earlier than two months prior to the opening date of your Chatime Store, and prior to the opening dated of your Chatime Store. Scheduling of the Initial Training Program is based on the projected opening date for your franchise business or your Store. (Article 3 and Clause 5.1 of the Franchise Agreement).
The Initial Training Program is designed to address all phases of the operation of a franchise business and your Chatime Store. The Initial Training Program involves approximately two weeks of instruction for up to a maximum of four persons trained together at the same time. We will provide additional Initial Training Programs for any additional personnel at your cost. (Article 3 of the Franchise Agreement).
The Initial Training Program must be successfully completed to our satisfaction. If you do not complete all training and certification requirements in a timely manner and in line with training
benchmarks and to our satisfaction, you will be liable for all additional training costs and your opening will be delayed, all costs incurred due to the delay will be borne by you. In the event you don't complete the approved training programs within a reasonable time, or as agreed to in writing with the franchisor, we retain the right to terminate your Franchise Agreement. (Article 3 of the Franchise Agreement).
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 27–35)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, the scheduling of the Initial Training Program is based on the projected opening date for the franchise business or store. Franchisees, their General Managers, and key management personnel must complete the Initial Training Program to Chatime's satisfaction.
Initial training must start no earlier than two months before the Chatime store's opening date and must be completed before the store opens. The Initial Training Program is mandatory for all franchisees and is designed to address all phases of operating a franchise business and Chatime store.
The Initial Training Program involves approximately two weeks of instruction for up to four people trained together. Chatime may offer additional Initial Training Programs for additional personnel, but the franchisee will bear the costs. If a franchisee fails to complete all training and certification requirements in a timely manner and to Chatime's satisfaction, they will be liable for additional training costs, and the store opening may be delayed, with all costs incurred due to the delay borne by the franchisee. Failure to complete the approved training programs within a reasonable time may result in the termination of the Franchise Agreement.