Who is required to attend the initial training program for a Chatime franchise?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
raining functions across multi-site customer facing operations.
The Initial Training program is mandatory for all franchisees. You, your General Manager(s), and key management personnel, (as defined in your Franchise Agreement) must complete the Initial Training Program to our satisfaction. Initial training must be commenced by the designated persons no earlier than two months prior to the opening date of your Chatime Store, and prior to the opening dated of your Chatime Store. Scheduling of the Initial Training Program is based on the projected opening date for your franchise business or your Store. (Article 3 and Clause 5.1 of the Franchise Agreement).
The Initial Training Program is designed to address all phases of the operation of a franchise business and your Chatime Store. The Initial Training Program involves approximately two weeks of instruction for up to a maximum of four persons trained together at the same time. We will provide additional Initial Training Programs for any additional personnel at your cost. (Article 3 of the Franchise Agreement).
The Initial Training Program must be successfully completed to our satisfaction. If you do not complete all training and certification requirements in a timely manner and in line with training
benchmarks and to our satisfaction, you will be liable for all additional training costs and your opening will be delayed, all costs incurred due to the delay will be borne by you. In the event you don't complete the approved training programs within a reasonable time, or as agreed to in writing with the franchisor, we retain the right to terminate your Franchise Agreement. (Article 3 of the Franchise Agreement).
We may require to you complete additional training or refresher courses. This includes a series of ongoing competency based training, for you, your senior managers, and any guarantors throughout the term of your agreement. Training will be conducted either in person, digitally or a combination of blended learning. All such training will be conducted in English. All such training must be successfully completed to our satisfaction.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, initial training is mandatory for all franchisees. Specifically, the franchisee, their General Manager(s), and key management personnel (as defined in the Franchise Agreement) must complete the Initial Training Program to Chatime's satisfaction. Additionally, the managing owner and operating manager are required to attend and complete the initial training program.
This comprehensive training ensures that those in charge of the Chatime store's operations are well-versed in the brand's standards and procedures. The initial training must be commenced no earlier than two months prior to the store's opening date and must be completed before the store opens.
Chatime also requires that you and your managers have sufficient literacy and fluency in the English language to satisfactorily complete the Initial Training Program and communicate effectively with employees, customers, and suppliers. If these training requirements are not met, the franchisee may be liable for additional training costs, and the store opening may be delayed. Failure to complete the training programs within a reasonable time can result in the termination of the Franchise Agreement.
Moreover, Chatime may require additional or refresher training courses for the franchisee, senior managers, and any guarantors throughout the term of the agreement. This ongoing training may be conducted in person, digitally, or through a combination of methods, and it must be successfully completed to Chatime's satisfaction. Failure to complete these programs in a timely manner may result in additional training at the franchisee's expense.