factual

Does Chatime require franchisees to use the Deputy time and attendance and rostering software?

Chatime Franchise · 2025 FDD

Answer from 2025 FDD Document

age.

5. Computer and Electronic Cash Register Systems

You must purchase and operate all technology systems (also known as "Technology Stack") that we designate from time to time in order to optimize the operations of your Chatime location and customer engagement. Components of our technology stack currently include:

  • Revel point of sale system,

  • Customer facing self-serve kiosk,

  • Digital menu board and supporting software,

  • Olo delivery aggregator middleware,

  • Como Chatime digital application (app) and CRM for customer ordering and communication, and

  • Deputy time and attendance and rostering software.

The cost of purchasing or leasing the systems is estimated to be $10,500 to $14,000. Fees are payable for each element of the technology stack either to the designated supplier directly or to us if so designated.

Your digital systems will collect sales data and information about your customers, including names, contact information and purchase history, as well as information about purchases, payments, transactions, receipts, refunds, discounts, expenses, and inventory. We will have independent unlimited access to the data collected on your computer and digital system and there are no contractual limits imposed on our access.

Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 27–35)

What This Means (2025 FDD)

According to Chatime's 2025 Franchise Disclosure Document, franchisees must purchase and operate all technology systems that Chatime designates. This is to optimize the operations of the Chatime location and customer engagement.

One component of the technology stack that Chatime currently requires is the Deputy time and attendance and rostering software. The estimated cost for purchasing or leasing all the required systems ranges from $10,500 to $14,000.

Fees are payable for each element of the technology stack either to the designated supplier directly or to Chatime if so designated. Chatime also estimates the monthly license fees payable for the technology stack to range from $700 to $950. Chatime may change the components of the technology stack from time to time in order to optimize in location operations and customer experience.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.