Does Chatime require additional or refresher training courses?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
ur Franchise Agreement. (Article 3 of the Franchise Agreement).
We may require to you complete additional training or refresher courses. This includes a series of ongoing competency based training, for you, your senior managers, and any guarantors throughout the term of your agreement. Training will be conducted either in person, digitally or a combination of blended learning. All such training will be conducted in English. All such training must be successfully completed to our satisfaction. If you fail to complete the approved training programs in a timely manner and to our satisfaction, we will provide additional training at your cost at a location within your Territory or at such other location we determine. You will pay us reasonable compensation and reimburse us for all associated costs and expenses including, without limitation, costs for compensation, travel, accommodations, and meals, upon your receipt of our invoice. (Clause 3.3 of the Franchise Agreement).
You and your managers must have sufficient literacy and fluency in the English language to satisfactorily complete the Initial Training Program and communicate with your employees, customers, and suppliers. (Article 3 and Clause 5.1 of the Franchise Agreement).
For the Initial Training, you must pay us a fee. In addition, you must pay for the costs for your own employees to attend the training, including your employees' uniforms, salaries, accommodations, meals, and travel expenses. If you attend the Initial Training Program or later training programs in a location other than one of our training centers, you may be charged certain additional costs such as your portion of the costs for the meeting room which will be required to be paid in full prior to the opening of your location. (Article 3 of the Franchise Agreement).
At your request and in our discretion, we may provide additional technical and orientation personnel to assist you with developing your franchise business or operating your Chatime Store. You will be invoiced the associated expenditures of such personnel. (Article 3 of the Franchise Agreement).
Our training programs are regularly reviewed and updated.
Item 12: Territory
Your Franchise Agreement grants you the right to operate a single Chatime Store in a location approved by usin a designated territory ("Territory") identified in your Franchise Agreement. You will not receive an exclusive territory. You may face competition from other franchisees, from outlets that we own, or from other channels of distribution or competitive brands that we control.
The designated territorial rights to the protected territory granted to you under the Franchise Agreement are contingent upon complying with your obligations under the Franchise Agreement. We have the right to terminate or reduce your designated territorial rights or to terminate your Franchise Agreement if you fail to comply with your obligations under the Franchise Agreement.
There is no minimum Territory.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 27–35)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, Chatime may require franchisees, their senior managers, and any guarantors to complete additional training or refresher courses throughout the term of the franchise agreement. This ongoing training is competency-based and can be conducted in person, digitally, or through a combination of both methods, and it will be in English. Successful completion of this training to Chatime's satisfaction is mandatory.
If a franchisee fails to complete the required training programs on time and to Chatime's satisfaction, Chatime will provide additional training at the franchisee's expense. This training may take place within the franchisee's territory or at another location determined by Chatime. The franchisee is responsible for compensating Chatime and reimbursing all associated costs and expenses, including compensation, travel, accommodations, and meals, upon receiving an invoice.
Chatime also provides initial training that is mandatory for all franchisees, their general managers, and key management personnel. This initial training involves approximately two weeks of instruction for up to four people and costs $5,000 per Franchise Agreement. If a franchisee fails the initial training program, they will be required to complete additional training, potentially incurring prorated fees. Chatime may also offer special training courses such as service competency staff training, promotional training, other pre-opening support, and continuous organizational support at their discretion.