Can parties and witnesses appear by videoconference during Chatime arbitration proceedings?

According to Chatime's 2025 Franchise Disclosure Document, parties and witnesses are permitted to appear by videoconference during arbitration proceedings. The FDD specifies that the arbitration will be conducted in New York, New York, but parties and witnesses have the option to appear remotely via videoconference, unless all parties involved agree to a different arrangement.

This is beneficial for prospective Chatime franchisees as it provides flexibility and potentially reduces travel costs associated with attending arbitration hearings. It allows for participation from individuals who may be located far from New York, making the arbitration process more accessible.

It's important to note that while videoconferencing is permitted, the default location for arbitration is New York, New York. Any deviation from this, including in-person appearances elsewhere, requires agreement among all parties involved. This clause ensures that arbitration can proceed efficiently while still accommodating the needs and locations of the participants.