Must the Chatime 'Operations and Training Manager' oversee all aspects of the operation of the Outlet?
Chatime Franchise · 2025 FDDAnswer from 2025 FDD Document
- (45) Operations and Training Manager means the sufficiently experienced, skilled, and qualified person employed by Franchisee on a full-time basis, who after attending and successfully completing to Franchisor's satisfaction the training referred to in clause 3.1, must oversee all aspects of the operation of the Outlet and ensure the Outlet complies with the operational standards of the System and that the staff of the Outlet are fully trained.
Source: Item 23 — Receipts (FDD pages 58–262)
What This Means (2025 FDD)
According to Chatime's 2025 Franchise Disclosure Document, the 'Operations and Training Manager' is defined as a full-time employee of the franchisee who is sufficiently experienced, skilled, and qualified. This manager, after completing Chatime's training program to the franchisor's satisfaction, is required to oversee all aspects of the operation of the Outlet. They must also ensure that the Outlet adheres to the operational standards of the Chatime system and that all staff are fully trained.
This definition emphasizes the critical role of the Operations and Training Manager in maintaining Chatime's standards at each location. The franchisee is responsible for employing a person who meets these criteria and ensuring they complete the necessary training. This manager acts as a key link between Chatime's operational guidelines and the day-to-day functioning of the store.
For a prospective Chatime franchisee, this means allocating resources to hire and train a qualified individual for this position. It also highlights the importance of ongoing training and adherence to Chatime's operational standards. The franchisee must ensure that the Operations and Training Manager is capable of fulfilling these responsibilities to maintain the quality and consistency of the Chatime brand.