Does the Chatime 'Operations and Training Manager' need to be employed on a full-time basis?

According to Chatime's 2025 Franchise Disclosure Document, the Operations and Training Manager must be employed on a full-time basis. The FDD defines the 'Operations and Training Manager' as a 'sufficiently experienced, skilled, and qualified person employed by Franchisee on a full-time basis' who must oversee all aspects of the operation of the Outlet and ensure compliance with operational standards and staff training after completing the required training.

This requirement ensures that the Chatime store has dedicated oversight to maintain quality and consistency. The franchisee is responsible for employing someone who meets Chatime's standards and can devote their full attention to the business. This individual plays a critical role in upholding the brand's reputation and ensuring smooth day-to-day operations.

Furthermore, the Operating Manager, who may be the same person as the Managing Owner, must actively devote their full time, attention, and effort to the Franchised Business. The current Operations Manual requires the Operating Manager to devote at least 38 hours per week to the day to day operations of your Chatime Store. This individual cannot engage in other business activities that would conflict with their responsibilities to the Chatime franchise. This ensures that the manager is fully committed to the success of the Chatime location and is not distracted by other ventures.

If the Managing Owner or Operating Manager does not complete the initial training program satisfactorily, Chatime may train a qualified replacement at the franchisee's expense. Chatime also retains the right to appoint a manager for the Franchised Business if it is not being managed properly, with the franchisee responsible for the associated costs. This underscores the importance Chatime places on having a competent and dedicated manager in place.